Frequently Asked Questions (FAQs)
Commonly Asked Questions
What dental benefit plans do you accept?
We are a participating provider for Delta Premier, Careington, Aetna, and Cigna. We accept many major dental benefit plans including but not limited to MetLife, Empire, Blue Cross/Blue Shield, Guardian, United Concordia, Healthplex PPO, etc.
What if I don’t have dental benefits?
We have an incredible dental payment plan with Care Credit. You may also be eligible to use your FSA (Flex Spending Account) toward any dental care you need. We also offer an the Smile Shack in-house discount plan (just ask us for details)
What should I expect on my first visit?
Generally, your first visit will include a warm welcome and an introduction to all of our staff members. We will provide a comprehensive oral evaluation, which includes an oral cancer screening, assessment of your overall and oral health, necessary digital x-rays and periodontal exam to asses your gum health.After a thorough examination, we will review all your x-rays, any intra oral photos taken and any concerns you might have in order to formulate a comprehensive treatment plan. Any findings and necessary treatment will be reviewed with you at this time.
Will I get a cleaning at my first appointment?
We strive to keep you healthy. After reviewing your oral and general health, we will determine the best option for you. Typically, if you are not in any pain or discomfort your first visit will include a cleaning.
Can I save time by filling out the forms before I come to the office?
Yes! You are able to print out or complete the forms online before coming to our office. Click here to complete the forms.
What if I need to reschedule/cancel an appointment?
Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.
What if I am having an issue after office hours?
If you are experiencing any pain or discomfort and the office is not open, please feel free to call us. You will be able to leave a message or speak to us just by following the automated prompts.
I have a broken tooth, what should I do?
If you have a problem with your tooth, it is recommended to call the office as soon as possible. The earlier we detect the issue, the more likely we will be able to provide you with a treatment to save your tooth.
I am missing a tooth. What are my options for replacing a tooth?
We have a number of options available to you for replacing missing teeth. Teeth are important for both function (chewing and speech) as well as appearance. During your examination, we will discuss possible options for replacement, including implants, bridges, or dentures. We will make sure that we will work with you to provide the best possible treatment.
Dental Implants & Restorations FAQs
What are implants and why would I need one?
Implants are a modern way to replace missing teeth or anchor dentures so they don’t move around when you’re eating. After a tooth is severely decayed, broken or lost due to trauma, we have a few ways to replace that tooth to ensure function and complete overall health.
Learn more about implants and implants restorations
Crowns & Bridges FAQs
How do I know if I need a crown or a bridge?
The first step to determine if you need a crown on your tooth is to evaluate your overall health and to build a foundation to how to maintain your overall health through preventive medicine.
Learn more about crowns and bridges
Periodontal Disease FAQs
What is periodontal (gum) disease?
Gum disease is a chronic inflammatory disease caused by plaque, which is made up of bacteria, mucus, and food particles. Plaque causes irritation and inflammation, which may be detrimental to your gums, teeth, bone, and overall health.
Learn more about periodontal disease